Ordering Questions
If we can personalize an ornament or Gift, simply type the names you wish to appear in the descriptive boxes
If we are temporarily out of an ornament, we will contact you by phone or email to ask if you would prefer a partial order or to wait until the entire order is available. We offer 100% Satisfaction Guaranteed
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Our goal is your complete satisfaction with your personalized ornament. If for any reason you are not 100% Satisfied with your purchase, you may return the ornament for a Full Refund within 7 days, if your item is not personalized.
If there is a quality issue with your order, you may return for a prompt exchange for the same item, or immediate full refund.
Personalized items cannot be accepted for return, unless there is a manufacturing defect. We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!) Please review your personalization information before submitting your order.
Check spelling, dates and names carefully. We can not accept cancellations or changes to orders once they have been personalized.
