Frequently Asked Questions
What is your minimum order?
There is no minimum. You may order as many ornaments as you like.
Do you offer discounts for larger quantities?
Yes, if you are ordering 50 pieces or more. Please call for a quote.
What are your payment terms?
All orders must be pre-paid.
How can I pay?
We accept paypal, as well as all credit cards.
What if I am not satisfied with my order?
If the ornament is damaged due to shipping or misspelled due to our error, it will be replaced. Otherwise, all sales are final.
What are your ornaments made of?
All ornaments are handmade from polymer clay and lightweight polyresin. Each is handcrafted.
What are your shipping charges?
All orders incur a $2.00 shipping and handling charge plus .50 cents each additional ornament.
When can I expect my order?
Your order will be processed the day of your request, please allow 2-4 weeks from this date for shipping and handling.
Can an order be changed once placed?
No. All ornaments are personalized therefore once placed, no changes can be made.
Can I change the colors or size of the ornaments?
No. We do not take any custom orders other than the personalization.
Can I order throughout the year?
Yes.
What is the deadline for Christmas delivery?
We recommend that you order not later than December 15th due to the overload of common carrier and postal services during the holidays.
How many letters can you fit on an ornament?
It depends on the ornament you are interested in. Each ornament has a different spacing area. We will do our very best to accommodate your requests.